Return and Refund Policy
Return and Refund Policy
Store Name: Prime Notes
Contact Email: support@primenotes.shop
At Prime Notes, customer satisfaction is important to us. Please review our return and refund policy below before making a purchase.
Returns
We accept returns within 30 days of the delivery date.
To be eligible for a return:
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The item must be unused and in the same condition as received
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It must be in the original packaging
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Proof of purchase (order number or receipt) is required
Items returned without prior authorization may not be accepted.
How to Start a Return
To initiate a return, please contact us at support@primenotes.shop with your order number and reason for return.
Our support team will provide instructions on how and where to send your return.
Non-Returnable Items
The following items are not eligible for return unless defective or damaged:
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Digital products or downloadable content
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Gift cards
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Personalized or custom-made items
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Items marked as Final Sale
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved:
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Refunds will be issued to the original payment method
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Processing time is 5–10 business days, depending on your bank or payment provider
Original shipping costs are non-refundable, except where required by U.S. law.
Return Shipping Costs
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Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect
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Shipping costs are non-refundable
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We recommend using a trackable shipping service, as we are not responsible for lost return shipments
Damaged or Incorrect Items
Please inspect your order upon delivery.
If you receive a damaged, defective, or incorrect item, contact us at support@primenotes.shop within 48 hours of delivery, including photos if applicable.
In these cases, Prime Notes will cover return shipping and offer a replacement or full refund.
Exchanges
We do not offer direct exchanges.
If you would like a different item, please return the original product and place a new order.
Late or Missing Refunds
If you haven’t received a refund yet:
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Check your bank account again
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Contact your credit card company (processing times may vary)
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Contact your bank
If you’ve done all of this and still have not received your refund, please contact us at support@primenotes.shop.
Contact Us
If you have any questions about this Return and Refund Policy, please contact us at:
📧 support@primenotes.shop